Frequently asked question

There was a problem with my shipment

Oh no! We are sorry to hear that, please send us a picture and email it to us ….. and we will take of it.

When will my order Arrive?

Items that are in stock typically ship within 24 hours. Transit time will vary by destination and transportation method. if you placed an order before noon, you will receive in 3 business days depend on your location. If you want it rush, please email us and we will take care of it.

My Order Did not Arrive

We usually send package with tracking number. If package lost in transit, please let us know and we will track it down for you.

What if I do not like it Taste?

We are stand by our products 100%. If any reason that you don’t like it, we will gladly refund your purchase. (Shipping fee are non-refundable)

Do you sell in bulk?

Yes, please email us and one of our wholesale team member will be happy to assist you.

PRIVACY/SECURITY

Our website is secured through SSL encryption. We offer 128-bit SSL encryption, which encrypts your personal and credit card information as it is transferred over the Internet.

Purelements Inc. is committed to protecting your privacy. We do not sell, trade or rent any customer information.